What do you need help with?
Account
Registration, login, password changes & KYC verification
Deposit
Help with Mobile Pay, Nagad, Rocket, and bank transfers
Withdrawal
Withdrawal Rules, Processing Times & Troubleshooting
Bonuses & Promos
Questions about bonus claims, wagering requirements, and expiry
Betting Support
Odds, bet types, live betting, and settlement
App & Technology
Help with app downloads, loading issues, and browser problems
New to hibage? Start here
Many users come to hibage for the first time unsure of where to start — and that is completely normal. The hibage Help Center was built with exactly that in mind, so even a first-time user can get started without any hassle.
First, you will need an account. Registration only takes a few minutes — you can sign up with a mobile number or email address. Once your account is ready, make a deposit and jump into your favorite games or betting markets.
Registration & Login
Go to the Registration Page
Click the "Register" button on the hibage homepage.
Fill In Your Details
Fill in the form with your mobile number or email, a password, and the required details.
Verify OTP
Verify your account using the OTP code sent to your mobile.
Log In
Log in directly using your registered number and password.
Tip: Your password should be at least 8 characters long. Using a mix of uppercase letters, numbers, and special characters will make your account more secure.
Deposits & Withdrawals – Frequently Asked Questions
Depositing and withdrawing on hibage is straightforward. The most popular mobile banking services in Bangladesh — Mobile Pay, Nagad, and Rocket — are all directly supported, along with bank transfers. That said, users often have common questions, like why their balance isn't showing after a deposit or how long a withdrawal takes.
In most cases, deposits are credited to your account almost instantly. Occasionally, network congestion may cause a delay of 5–10 minutes. If more than 15 minutes have passed, contact us via live chat with your transaction ID and we will resolve it quickly.
| Payment Methods | Minimum Deposit | Processing Time | Status |
|---|---|---|---|
| Mobile Pay | ৳500 | Instant | Active |
| Nagad | ৳500 | Instant | Active |
| Rocket | ৳500 | 5–10 minutes | Active |
| Bank Transfer | ৳1,000 | 1–3 Business Days | Verification Required |
Important Withdrawal Information
Before submitting a withdrawal request, make sure your KYC verification is complete — without it, processing may be delayed. Mobile banking withdrawals typically arrive within 30 minutes to 24 hours, while bank transfers may take 1–3 business days.
At hibage, every withdrawal request is manually reviewed for security purposes — this is done to keep your account safe.
Bonus & Promotion Support
Many users find hibage's bonus system confusing. The most common question is: why can't I withdraw my bonus balance directly? The answer is that every bonus comes with a wagering requirement. Until that requirement is met, the bonus balance cannot be withdrawn.
The good news is that hibage's wagering requirements are considerably lower and more straightforward than most other platforms. You can track your bonus wallet and wagering progress directly from your account dashboard.
- Bonuses are usually credited instantly with your deposit
- Once wagering requirements are met, the bonus is automatically available for withdrawal
- Any unused bonus will be cancelled once it expires
- You cannot have more than one bonus active at the same time
- Contact us via live chat for any bonus-related issues
Technical Troubleshooting
Occasionally, the site may load slowly, pages may not open, or you might have trouble logging in. In most cases, this is caused by browser cache or internet connectivity issues. hibage does not take its servers down voluntarily — though brief service interruptions may occur from time to time for scheduled maintenance.
Common Issues & Solutions
Page Not Loading
Check your internet connection. Refresh the browser or clear your cache (Ctrl+Shift+Delete).
Unable to Log In
Use the "Forgot Password" option. A new OTP will be sent to your mobile.
App Crashing
Uninstall the app and reinstall it. Make sure you are using the latest version.
Live game is buffering
Lower the video quality. Try using a different device or a different network.
Frequently Asked Questions
Contact Us Directly
Live Chat
The fastest way to get help — average connection time is under 2 minutes.
Now OnlineEmail Support
For complex issues or sending documents, reach us by email. We typically respond within 2–4 hours.
support@hibage.onlinePhone Support
Direct phone support is available for VIP members, from 9 AM to 11 PM.
For VIP Members