Hibage Privacy Policy — Your Data, Our Responsibility

Hibage (hibage.online) is an online gaming and betting platform serving users in Bangladesh. We understand how valuable your personal information is. This Privacy Policy ("Policy") is designed to clearly explain what data Hibage collects, why we collect it, and how it is used and kept secure.

This Privacy Policy applies to Hibage's website, mobile app (if available), and the use of Hibage's services from any device. By registering with Hibage or using the platform in any way, you agree to this policy.

This policy is part of our Terms & Conditions and Responsible Gaming should be read alongside this policy.

Hibage collects two types of data — what you provide directly and what is gathered automatically as you use the platform.

Directly Provided Information

Information you provide during registration, verification, or when contacting customer support:

Automatically Collected Data

The following data is collected automatically while you use the platform:

• Device Information: Device type, operating system, and browser version.
• IP Address: For approximate location and security verification.
• Usage Patterns: Which games you played and for how long, and time spent on each page.
• Transaction History: A complete record of deposits, withdrawals, and bets.
• Cookies & Session Data: To remember your preferences and login state.
• Referrer Information: The source through which you arrived at Hibage.

Hibage uses your data only for specific, legitimate, and transparent purposes. Each purpose and its legal basis is outlined below:

• Account Management: To create, verify, and maintain your account.
• Providing Gaming Services: To process bets, manage games, and complete transactions.
• Identity & Age Verification: To ensure only users aged 18+ can access the platform.
• Fraud Prevention: To identify and prevent suspicious activity.
• Customer Support: To resolve your complaints and queries.
• Legal Obligations: To comply with directives from government or regulatory authorities.
• Platform Improvement: To analyze usage patterns and improve the quality of our services.
• Responsible Gaming: To detect unusual behavior and provide timely assistance.
• Promotional Communications: (Only with your consent) To inform you about bonuses and offers.

Hibage does not generally share your personal information with third parties. However, limited information may be shared in the specific circumstances outlined below:

Service Provider Partners

Hibage works with a number of trusted third-party service providers who operate on our behalf:

• Payment Processors (Mobile Pay, Nagad, Rocket): Information required to process transactions is shared with relevant providers. Their own privacy policies apply.
• Identity Verification Services: Information required for the KYC process.
• Cloud Infrastructure: For secure data storage.
• Analytics Services: Anonymous and aggregated data only — never personally identifiable information.

All these partners are contractually committed to protecting your data. They can only access the specific information needed to carry out their designated tasks.

Legal Obligations

Hibage may be required to disclose information in the following circumstances:

• In response to a court order or a lawful request from a government authority.
• To comply with Anti-Money Laundering (AML) regulations.
• For national security purposes or in support of law enforcement investigations.

Hibage uses cookies and similar technologies to enhance your platform experience and ensure security. Cookies are small text files stored in your browser.

Types of Cookies We Use

Manage Cookies

Most browsers allow you to block or delete cookies. However, disabling essential cookies may affect certain platform features — particularly login sessions.

Manage cookies through your browser settings: Chrome → Settings → Privacy → Cookies; Firefox → Options → Privacy → Cookies.

Hibage uses industry-leading security technology to protect your data. Our security framework is multi-layered:

• SSL/TLS Encryption: All communication between your browser and Hibage servers is encrypted with 256-bit SSL.
• Database Encryption: Sensitive data at rest is encrypted with AES-256.
• Two-Factor Authentication (2FA): Add an extra layer of security to your account.
• Firewall & DDoS Protection: To protect against external attacks.
• Regular Security Audits: Regular system audits conducted by third-party security experts.
• Access Logging: A complete record of who accessed what information and when.
• Incident Response: You will be notified within 72 hours in the event of a security breach.

Hibage only retains your data for as long as necessary. The retention period for each data type is outlined below:

Once the retention period expires, data is securely deleted or anonymized so it can no longer be traced back to you. Certain data may be kept longer due to legal obligations.

Under Hibage's Privacy Policy, you are entitled to the following rights:

• Right to Know: Contact us if you'd like to know what information we hold about you. We'll respond within 30 days.
• Right to Rectification: If any of your information is incorrect, you may request a correction. Many details can be updated directly from your account settings.
• Right to Erasure: You may request deletion of your data under certain circumstances, though some information may need to be retained due to legal obligations.
• Right to Restrict Processing: In certain circumstances, you may request that processing of your information be temporarily restricted.
• Right to Data Portability: You may request a copy of your data in a commonly readable format.
• Marketing Opt-Out: You can opt out of promotional communications at any time — click the "Unsubscribe" link in any email or contact our support team.
• Right to Complain: If you believe this policy has been violated, you may file a complaint with us or with the relevant regulatory authority.

Hibage strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect or store personal information from minors.

Age is verified at registration using your date of birth and, where necessary, reconfirmed via KYC documents. If there is evidence that a minor has registered using false information, the account will be immediately closed and the data deleted.

Hibage may update this Privacy Policy from time to time. For significant changes:

• Advance notice will be sent to your registered email address (at least 7 days prior).
• A clear notice will be displayed on the platform.
• The "Last Updated" date at the top of this page will be revised accordingly.

Continued use of the platform after an updated policy is published will be considered acceptance of the new terms. If you do not agree to the updated policy, please request account closure and withdraw any remaining balance.

To request a copy of a previous version of our Privacy Policy, email us at support@hibage.online.

For any privacy-related questions, requests, or complaints, please contact our Data Protection team:

We typically respond within 48 hours. Complex requests may take up to 30 days. All communication can be conducted in Bengali or English.